Over 10 years of experience with senior level knowledge of system integration and implementation, project management, software development and relational databases. Spanish interpreter with experience in localization.
Process analysis to identify places where technology can make a difference. Workflow design and business requirements translations in to functional specifications.
Full life cycle project management experience including business analysis and requirements gathering for CVS, JD Powers, Visa Latin America, PACE Bus Chicago and several Chicago area hospitals.
Managed teams both technical and non technical. Experienced in talent evaluation and resource leadership including off-shore. (Latin America, India and Singapore.)
— Business Project Manager for the CVS Policy and Procedure portal upgrade project.
— Lead a cross functional team through redefining processes related to policy and procedure approvals, contribution consumption.
— Responsible for the management of the Stellent Content Management supporting over 600 users worldwide by monitoring both Hardware and Software Services health.
— Led the transition from outside consulting vendors (Accenture) to a complete in house team including knowledge transfer, planning and hiring of resources.
— Provided direction to both on-shore and off-shore resources on development and system support. Coordinated and completed data migration projects leading to the decommissioning of old hardware two months ahead of schedule.
— Owned the internal Windows-based applications developed using Delphi and C# with several MS SQL 2005 databases as a back end that support six call-centers and more than 500 users.
— Analyzed the business processes for the development of our internal applications and website including requirements gathering and design.
— Lead Stellent consultant in a team of five serving various departments of the State of Missouri for their content management and imaging needs.
Conducted business analysis, design and implementation of improvements to the IBPM.
— Performed project management duties and reported directly to customers at the State of Missouri.
— Developed all Workflow and CMS to support vehicle buybacks for GM and Nissan.
— Mapped and improved the existing processes for the international group that supported the rewards program for Visa Latin America
— Served as liaison between the customer and internal departments (marketing and IT) for our international clients including Visa Latin America and BBVA.
John Guzman — John.Guzman@gmail.com — (913) - 723-1212