John Guzman

To find a company that can use my experience and enthusiasm to serve their customer needs.

EXPERIENCE

2003-Present

Morley Companies

Saginaw, Michigan

A meeting, special event and full-service travel firm with additional in-house divisions dedicated to marketing communications, domestic and international trade show management and fabrication, complete business theater productions, global market research studies, performance improvement initiatives, customer loyalty programs, merchandise fulfillment operations and sophisticated interactive services.

Process Analyst

Design Development and Support of custom applications integrating various technologies and back end databases
Completed the successful upgrade of both hardware and software of our current installation of Optika
Developed new processes to automate and improve work procedures for our business

2001-2003

Concentra Preferred Systems

Naperville, Illinois

The nation's largest outsourced provider of specialized cost containment services for the Healthcare industry

Software Developer

Maintenance, support and enhancement of applications developed with Delphi and with a mixed Oracle and Xbase back end
Development using Oracle forms and PLSQL. Documentation of current environment and training of our technical support staff on application support
Automated the Sales Analysis Reporting to our potential clients. The process that forecasts revenue by the way of savings to take two weeks of programmers' time. Now the programs works like an engine that our sales team can run in two hours depending on file size
Improved Help Desk support procedures by minimizing time spent on calls for reoccurring tickets by further developing their knowledgebase

2000-2001

Ociter Enterprises

Chicago, Illinois

Comprehensive IT solution provider

Data Analyst/Consultant

Consulting services provided for clients both in the public and private sector
Used my Document Imaging Experience as well as my programming background to be a resource in the Full Life Cycle implementation of an Optika Document Imaging and Workflow Solution for PACE Suburban Bus
Assumed the role of lead developer and was responsible for requirements gathering, analysis and design as well as user training
Completed the project assuming project management responsibilities such as final documentation and write up of functional specifications

1997-2001

Healthware Systems - NDS

Elgin, Illinois

Custom software developmend geared for the Healthcare industry

Software Engineer

Designed applications targeted toward the healthcare industry using Delphi as a development tool and MS SQL as a back end database
Lead a team in the creation, maintenance and support of a claim handling application and various printing solutions
Worked directly with clients in training initiatives and enhancements for our software
Completed two full life cycle projects for Mercy Hospital of Chicago and Highland Park Hospital that will display documents visually that were previously just data in mainframe systems

John Guzman

OBJECTIVE

EXPERIENCE

Morley Companies

Concentra Preferred Systems

Ociter Enterprises

Healthware Systems - NDS

SKILLS, TECHNOLOGIES & PROJECTS

EDUCATION & INTERESTS